Privacy policy

Privacy Policy

Good Country Apparel recognises and respects the privacy of your personal information. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as per below. Good Country Apparel abides by the “Australian Privacy Principles” contained in the Privacy Act 1988 where you are an Australian user, or the Information Privacy Principles contained in the Privacy Act 1993.

By providing your personal information to us and by using our website and our mobile site, you consent to the collection of your personal information by Good Country Apparel and its use and disclosure in accordance with this Privacy Policy.

What information do we collect?

We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.

Why we collect personal information and consequences of not providing it to us?

Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, seek employment or communicate with Good Country Apparel by e-mail, telephone or writing. We may collect personal information from individuals so they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences.

If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.

How do we collect and hold your personal information?

We may collect personal information in a number of ways including:

-        when you contact us with an enquiry

-        when you submit a job application

-        through our website or our mobile site when you

-place an online order with us

- subscribe to any regular correspondence, SMS or email newsletters

      -  enter a competition

      - otherwise access and/or use our website or our mobile site; and

     - through any social media platform upon which you engage with us.

     - when someone gives us your name and address if they have purchased a Good Country Apparel gift for you and wish us to deliver the gift to you.

Please note “cookies” on our website may collect personal information.

When you click on links to other sites from our site you will be taken to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

 

How do we use your personal information?

We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to send you our newsletter, to respond to your queries and to help us manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.

Sharing information with third parties

Good Country Apparel does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.

Good Country Apparel may however disclose your personal information to:

-        service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;

-        organisations who are involved in a competition run by us;

-        law enforcement agencies in relation to a suspected breach of any law;

-        our professional advisers;

-        regulatory authorities;

-        anyone else to whom you authorise us to disclose it.

From time to time we may publish information on our website or mobile site about certain customers. However, this information will be limited to the member’s first name and/or surname, gender, and city or state of residence and the gender of the member. Where we conduct competitions on our website, our mobile site or through social media, the terms and conditions of the competition will include their own privacy provisions.

Cross-border disclosure of personal information (Users in Australia Only)

Some of our third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including your personal information or send emails to our customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information ("the Obligation").

The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.

By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.

How can I review my choices about receiving promotional communication?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

How long will you keep my personal information for?

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?

Under the Privacy Act, you have a right to seek access to information which Good Country Apparel holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While Good Country Apparel takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. You may access the information Good Country Apparel holds about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except where the Privacy Act allows us to refuse to do so.

How secure is your personal information?

We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

Online ordering security

Protecting your personal and order information is a priority at Good Country Apparel and we take all reasonable measures to do so. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.

Links to other websites

Sometimes our website or mobile site may contain a link to third party websites. Good Country Apparel is not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website. We suggest that you review the privacy policy of each website or mobile site that you visit.

National Privacy Commissioner

If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner.

Changes to this Privacy Policy

This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.