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Your Questions, Answered
We’ve put together answers to the most common questions about shipping, returns and orders.
How quickly will my order be sent?
Orders will be dispatched next business day.
What’s your returns policy?
We accept returns within 30 days of purchase. Items must be unused, unworn, in original condition and packaging, with proof of purchase. Sale items can’t be refunded.
Who pays for return postage, and how do I start a return?
Return postage is paid by the customer. Email info@goodcountryapparel.com
Do you offer exchanges?
Exchanges are only available if an item is defective or damaged, in line with Australian Consumer Law.
Do you offer international shipping?
Apologies, at this stage, we don’t offer international shipping.
How do I choose the right size?
Each product page includes a size guide to help you find your fit. If unsure, email us for advice.
Can I change or cancel my order?
Yes, we can help. If your order hasn’t shipped yet, email info@goodcountryapparel.com
Do you sell gift vouchers?
Yes, we offer digital gift vouchers that can be used online at goodcountryapparel.com anytime within 3 years of purchase. Perfect for birthdays, Christmas, thank-yous or just because, a Good Country Apparel e-gift card is always appreciated.
Where are you based?
We’re proudly located in Mudgee, NSW, and all orders are dispatched from here.
How can I hear about new arrivals?
Join our mailing list (at the bottom of this page) or follow us on social media for updates on new stock, restocks and special offers.
